Service parts logistics / spare parts logistics

Service parts logistics

Service part logistics is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal.

The role of after sales business and spare part management is becoming increasingly vital. We can help to ensure stable, long-lasting cash flows and to establish firm customer relationships and customer loyalty.

Managing Reverse logistics is complex, especially in India. We expertize in providing modelling, solution and execution of last mile warehousing & distribution for After-market /Reverse supply chain.

Service parts logistics, especially in a vast and complex country like India, is a challenging venture which requires comprehensive network depth coupled with rigorous processes to meet key deliverables such as reduction in downtime and warranty costs, increase in parts turns, and seamless visibility across every link the chain
In the case of managing spares for the Telecom Towers , ATM (Automated Teller Machine) industry/ PCs& Laptops , one pivotal task is to ensure that the order to resolution TAT (Turn Around Time), which demands time bound deliveries from the FSLs (Field Stocking Locations) to the Service engineers or delivery locations are executed strictly within the given time limits.

We can successfully implement the time bound delivery service to the customer for 2/4//6 Hr/Next Business Day SLA's, by the use of sprinters & a dedicated delivery mechanism. We can deploy “mobile vans” services as an effort to reduce the OTR (Order To Resolution) TAT.

This concept is unique wherein the vans would carry stock of critical and fast moving SKUs stationed in strategic locations inside the city, and would be a virtual mobile FSL that can fulfil requirements urgently. In a volatile and complex business environment, such efforts shorten the speed-to-market and consequently bring various end user benefits such as better service quality and enhanced customer experience.

Providing End-to-end Visibility with a suite of advanced technologies

In the service parts process, it is imperative that every forward delivery is accompanied by a defective part (reverse) pick up from the service engg. Ideally the swap happens at the time of delivery but due to operational complexities, sometimes a milk run has to be scheduled to collect the defectives which are outstanding with the customers.

The defectives are then shipped back to the FSLs and State/regional Hubs, where the 3rd party repair vendor would examine the parts and either send them for refurbishment or scrap them based on diagnosis. In order to ensure timely operations and seamless visibility across each leg of the transaction, Invent Logistics can deploy a “Central Control Tower” , which can manage the escalation mechanisms, transactions (tracing) and account management. The control towers monitor and coordinate with both the customer & Internal team to ensure that deliverables are met.

Primary roles of Invent Logistics

Setup Operations
Managing the Operations
Validate & Coordinate Pay for Vendors
Hygiene checks & Audits

Significant benefits

Reduction of supply chain / Logistics costs
Service Quality Optimization
Focus on Core areas
Visibility & Compliance
Scalability & Adaptability